Slotroyals Casino Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and controlled. We want customers to enjoy our site without harm, so we provide practical tools, clear information and signposting to professional help. If you ever feel play is becoming a problem, we encourage you to act early and get support.

Our player protection principles

We respect your right to play in a controlled way. We aim to prevent and reduce harm by making safer gambling tools easy to find, by training our teams to respond to concerns, and by stopping promotional contact for customers who choose to exclude themselves.

Activity-control tools

You can manage your account activity using a range of controls. These tools are available in your account settings or through our support team:

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increases may be subject to a cooling-off period to make sure changes are considered.

Loss limits

Limit the amount you can lose over a chosen period. Loss limits help keep play within your budget and are always enforced in real time.

Time limits and account breaks

Use session timers and daily play limits to control how long you play. You can also request a short account break for a set number of days to reset your activity and step back from the site.

Self-exclusion

If you need a longer break, you can choose self-exclusion. Self-exclusion prevents access to your account and stops promotional contact. We offer support-assisted short exclusions such as a seven-day cooling-off and longer exclusions of at least three months. To lift a self-exclusion you must contact our support team and follow the required verification and review process.

Recognising signs of problematic behaviour

Watch for changes such as spending more than planned, chasing losses, borrowing to gamble, neglecting work or family, or hiding activity. If you notice these signs in yourself or someone else, take steps to limit play and seek help.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, enable session reminders, avoid using credit to gamble, and take regular breaks. Talk to someone you trust about your play and consider self-exclusion if you need a longer pause.

Professional help and support organisations

If you need specialist support, organisations such as GamCare, GambleAware, Gamblers Anonymous and NHS support services offer confidential advice, helplines and counselling. For immediate help with your account, contact our support team at [email protected].